About PRUSEN
Twenty years in Greater Houston. Never handed to a stranger.
Walter Salgado started PRUSEN about twenty years ago for small businesses that had nobody they trusted to sit down with them. The companies that could really help charged enterprise prices, so most small offices went without support.
That gap still exists, and it is still who we work for: businesses of five to ten people with no IT department, that depend on technology working every day.
Meet the team
The people who will know your systems by name.
When you call PRUSEN, you reach this team. The same people come back to your office, so you never have to explain your setup to a stranger.
How we grew
We added services because our clients asked for them.
Each step came from a client who trusted us with one thing and asked us to take on the next.
Repairs
Fixing the machines small offices depended on.
Maintenance and support
Keeping those machines and networks running, not just fixing them.
Installations
Cabling, cameras and connected devices, at clients' request.
Consulting
Added during COVID, when clients faced technology decisions they had never had to make.
Managed IT
Today the center of the business: the technology department our clients never had to hire.
How we work
The practices that have guided us from the start.
Solve it completely
We fix problems so they do not come back. You call us about growth, not about the same failure.
Tell the truth, even when it costs us the sale
If a $400 repair is not worth it, we tell you to replace the machine instead.
Never hand a client to a stranger
Every client works with a team that knows its systems, its people and its history.
Prevention you can see
About half of the issues that would interrupt your day are resolved before anyone notices, and the monthly record shows you what was caught.
By the numbers
Built for a thousand machines. Sized for your office.
20 years
Owner-operated in Greater Houston, with clients who have stayed with us for years.
~1,000
Devices at our largest account, a school. The monitoring we use in a five-person office was proven there.
~50%
Of the issues that would interrupt your day are resolved before anyone in the office notices.